Frequently Asked Questions
Everything you need to know about shopping with ALO Indonesia
What are the available payment methods?
We accept various payment methods including major credit cards (Visa, Mastercard), Bank Transfers (Virtual Accounts), and popular e-wallets like GoPay, OVO, and Dana.
How long does shipping take within Indonesia?
Standard shipping typically takes 2-4 business days for Jabodetabek areas and 3-7 business days for provinces outside of Java, depending on the courier service selected.
Can I return or exchange an item?
Yes, we offer a 7-day return policy for items in their original condition with tags attached. Please note that sale items and intimate apparel are final sale and cannot be returned.
How can I track my order status?
Once your order is shipped, you will receive an email notification containing a tracking number and a link to the courier's website to monitor your delivery in real-time.
Are the products sold on ALO Indonesia authentic?
Absolutely. We pride ourselves on sourcing directly from official distributors and manufacturers to ensure that every product sold on our platform is 100% authentic.
Do you offer international shipping?
Currently, ALO Indonesia only ships to addresses within Indonesia. We are looking into expanding our shipping capabilities to Southeast Asia in the near future.