Returns & Exchanges

At ALO Indonesia, we want you to be completely satisfied with your purchase. If you are not happy with your order, we offer a 30-day return policy for items in their original, unused condition with tags attached.

Return Process

• 1.
  Initiate Your Request

  Log in to your account and navigate to your order history to select the items you wish to return or exchange.

• 2.
  Pack Your Items

  Securely place the items in their original packaging, ensuring all tags and labels are intact to qualify for a full refund.

• 3.
  Ship to ALO Indonesia

  Attach the provided shipping label to your package and drop it off at the nearest authorized courier location.

• 4.
  Receive Refund or Exchange

  Once our quality control team inspects your return, we will process your refund to the original payment method or ship your exchange within 5-7 business days.